Effective implementation of problem management in itil. It is not the same as asset management which is a recognised accountancy process that includes depreciation accounting. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci in. While the information technology information library itil2 and the. Service level management no differences between v2 and v3. Configuration management, which tracks the configurations of and relationships between the various components or configuration items of your various it services according to itil, sacm is. In this course, you practice configuration activities such as configuration planning, change control and management, system building, and version and release management. Following the official publication of itil 4, this pocket guide was developed as an update of the wellknown itil v2 and v3 pocket guides, produced by the same editors. Silos to lifecycle people process technology organization integration rick leopoldi rl information consulting llc itil is a registered trade mark, and a registered community trade mark of the office of government commerce, and is registered in the u. Planning configuration management planning defines how configuration management will be implemented in a company or organization. Software change, configuration and release management. Pdf the focus of this paper is the configuration management database.
Component a general term that is used to mean one part of something more complex. Introduction itil information technology infrastructure library was created in the 1980s with the. The itil version 2 course is able to cover the ten processes and one function in considerable detail. Itil v2 see also service asset and configuration management itil v3.
Service asset and configuration management the itil wiki. Transition, service operation and continual service management. How to use configuration management in context of cmmi. Change management, capacity management event management, service request management. Optimized configuration management allows organizations to control and protect the.
Change management, service asset and configuration management, release and deployment management b. Itil v3 versus itil v2 overview dr richard motie 2. The ten roles you need for itil configuration management. It is a set of proven it processes and common practices for it service management itsm. Increase efficiency, and decrease maintenance time and development costs with this software control management scm training. Configuration management involves identification of cis configuration items, control of cis, status accounting, and conducting audits for configuration.
First itil book published, service level management, help desk incorporating the basic concepts of incident management, contingency planning, and change management. Please explain the differences between a configuration management database cmdb and a configuration management system cms. The earlier versions of itil itil v1, released in 1989 and itil v2, released in 2000 were effective in guiding best practices, but one could argue that itil v3 was the first truly complete itil framework. Itil uses service asset and configuration management process, whereas iso 20000 uses configuration management process. Arent assets and configuration items the same thing.
Itil is also supported by quality services from a wide range of providers including service support comprises of. The information in the configuration management database cmdb is used for five major activities. It has now been expanded and is presented alongside the related topics of service validation and testing i. Planning includes defining the scope and the objectives of configuration management. What are sample interview questions for a configuration management or cmdb consultant. A cmdb manages anything that is configurable in an information system. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. What is the information technology infrastructure library. Problem management, configuration management and cost management. Itil v2 and itil v3 are standards in the field of itsm. The requirements of both of them are pretty similar. Both the itil foundation courses run over three days culminating in a one hour multichoice examination. Itil configuration management manages the identification, recording, and reporting of it infrastructure components, including their versions, constituent components and relationships.
In v3, security management is a part of service design. The cms is a repository of information on configuration. Itil stands for information technology infrastructure library. Asset management was considered an accounting based process that was concerned primarily with maintaining. Configuration management database cmdb is a concept that was introduced by itil v2. Configuration manager is the process owner of this process.
In itil v2, there were essentially two separate processes. The purpose of cm is to establish and maintain the integrity accurate, complete, and protected from unauthorized modification of work products. Wthout it, the effectiveness of the rest of your processes will be in serious jeopardy. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3.
Information technology infrastructure library itil is a framework available in the form of documentation that defines the bestpractices and approaches to manage it services. Does the tool facilitate the registration and management. Configuration management it process wiki the itil wiki. A different set of interview questions should be used for a configuration. From 2000 to 2004, itil v1 was revised and replaced by 7 books itilv2. Configuration items a cmdb manages information about configuration. Pdf logical design for configuration management based on itil. Itiliso 20000 service asset and configuration manager role. Configuration management the itil wiki it process maps. Itil asset and configuration management in the cloud awsstatic. Itil has been adopted by thousands of organizations worldwide, such as nasa, the uk national health service nhs, hsbc bank and disney.
Configuration management and release management described in itil v2. The itil information technology infrastructure library has been growing in popularity because of its universal suitability as a framework for managing information technology it services, including the infrastructure, development, and operations of an it department itil information technology infrastructure library. Itil 2011 requires additional interfaces in configuration management, in line with the new structure of service transition processes. I now estimate 1,253,100 itil foundation certificates have been issued since 1994, including itil v2, itil v3, and itil.
This course focuses on the service support and service delivery processes of itil. Download pearson it certification itil foundation exam. Configuration management according to itil v3 introduces the configuration management system cms as a logical data model, encompassing several configuration management databases cmdb. Itil configuration management manages the identification, recording, and reporting of it infrastructure components, including their versions, constituent. Configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell.
Itil v1 and v2 are focused on the processes that facilitate it service management. Service asset and configuration management, release and deployment management, request fulfillment answer. The information about infrastructure and services necessary for the it service management is made available by configuration management. Using exin data provided by aale roos, i am able to estimate the number of itil foundation certificates issued from 1994 to 2011. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks. Service desk incident management problem management configuration management.
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